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ServiceNow
Program Manager
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Operations Management
IT Service Management
Now Platform App Engine
Security Operations
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Master Architect
Job description
Posted on:
September 12, 2025
ServiceNow is seeking a Principal Engagement Manager to oversee the on-time delivery of solutions, collaborating with the customer and ServiceNow resources. This role involves project management, governance, resource management, and driving customer success through AI integration. The ideal candidate will have experience integrating AI into work processes and a strong understanding of the ServiceNow methodology.
Requirements
- 12+ years of progressive experience in a professional services organization
- Industry domain expertise in [insert workflow]
- Creativity and problem-solving skills
- Collaboration experience
- ServiceNow certifications (FD21)
- Ability to travel up to 50%
- FD21 certification
Benefits
- Competitive salary
- Comprehensive benefits package
Requirements Summary
12+ years in services. Subject matter expertise in workflow/problem solving. Industry domain knowledge
