ServiceNow Architect

The ServiceNow Technical Architect will lead the architecture, design, and delivery of solutions on the ServiceNow platform, serving as a liaison between business partners, technical resources, and other platform stakeholders.

Requirements

• Bachelor's degree in Computer Science, Information Technology or related areas
• 8+ years of experience working with IT Service Management solutions in an enterprise environment
• 6+ years of ServiceNow architecture, design, development, implementation, and administrative experience
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, ITBM, SAM, and GRC areas
• Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
• Strong grounding in fundamentals of web application development (identity, security, etc.)
• Experience working with Shell Scripting and Mid Server Service Administration
• Solid understanding of the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Rules (IRE) for data ingestion
• Experience working with structured data, schema, and databases
• Experience integrating internal and external (SaaS-based) applications using RESTful APIs, OAuth 2.0, and GraphQL
• Exposure to Identity Management and Single Sign on/Active Directory integrations
• Experience with Agile and Scrum development approaches
• Knowledge of ITIL concepts
• Ability to understand complex business needs and adapt appropriately
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform
• Certified ServiceNow Master Architect, Certified ServiceNow Developer, Certified ServiceNow Implementation Specialist, Certified ServiceNow Administrator
• ITIL v3 or ITIL 4 Certification or equivalent practical experience
• Relevant software development certifications
• Experience maintaining version control systems (Git, etc.)
• Experience with Automation and DevOps Practices
• Comfortable leading in both technical and organizational contexts
• Ability to communicate effectively both written and verbally to stakeholders and developers
• Ability to build effective cross-functional relationships in support of delivering enterprise-wide solutions
• Ability to execute within a fast-paced agile process
• Experience working with large global/multinational corporations

Benefits

• Equal Opportunity Employer
• Accessible, supportive, and inclusive workplace
• Reasonable accommodation will be provided to all applicants including persons with disabilities