ServiceNow Architect

As a ServiceNow Architect at Birlasoft, you will lead and guide the technical aspects of ITOM implementations and support, focusing on areas like discovery, service mapping, configuration management, and event management. The technical lead will be responsible for guiding the development and maintenance of ITOM solutions, ensuring they meet business needs and adhere to industry best practices.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• 8-10 years of relevant experience
• Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
• Specialization in designing solutions on ServiceNow platform basis the customer need
• Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
• Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
• Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
• Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
• Expertise in designing ServiceNow Reports and setting up Performance Analytics
• Experience in creating custom processes, custom 3rd party integrations and custom applications
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• Ability to work, lead and manage a global team
• Experience in project management and understanding of the contracts, etc. to lead the project delivery
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Good English communications skill to communicate effectively with team members and customers