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Ameriprise Financial Services
ServiceNow Business Analyst
ServiceNow Business Analyst at Ameriprise Financial Services, Hyderabad. Bridge business-IT gap using ServiceNow modules (Vulnerability Response, Security Incident, GRC). Requirements analysis, SDLC Agile, REST integration, documentation skills required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
Integration Hub
Security Operations
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Security Incident Response
Certified Implementation Specialist - Vulnerability Response
Job description
Posted on:
December 9, 2025
Act as the liaison between the business and IT organizations to provide technical solutions that meet user needs and improve business performance.
Requirements
- Assist with technical analysis of business requirements, problem solving, and troubleshooting as part of a larger project team
- Participate in testing, issue resolution, and support the implementation check-out process
- Facilitate the development of all procedural documentation and manuals
- Experienced in Story writing in ServiceNow JIRA, SDLC Agile module, Visio, and expected outcomes based on customer communication
- Excellent documentation and communication skills and strong attention to detail required
- Good to have Knowledge of Modules - Vulnerability Response, Security Incident response & Threat intelligence
- Good to have knowledge – GRC & Security Operations Center
- Understanding of basics of REST and SNOW Integration
- Good to have knowledge of Service Portal & Workspaces
- Ability to recognize potential and actual issues, need and opportunities for improvement in the implementation
- Close collaboration with Developer, Solution architects and other team members for the requirements and associated functionality
- Demonstrate strong ability to evaluate constraints, risks, and dependencies
Requirements Summary
3-6 years of experience in Requirement Analyses, Bachelor's degree in computer science, engineering, business, or comparable studies, Analytical mind and problem-solving aptitude
