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Encore Capital Group
Group IT Problem Manager
Join Encore Capital Group as a Group IT Problem Manager in West Malling. Leverage ServiceNow for IT Problem Management. Requires 5+ years experience, ITIL cert. Hybrid role.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 2, 2025
An excellent opportunity has arisen for a Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required.
Requirements
- 5 years of demonstrable experience leading problem management in a complex organisation, following ITIL best practice guidelines
- Extensive experience working with ServiceNow, specifically for IT Problem Management
- Knowledge of core ITSM practices, including incident, change, service request
- ITIL foundational qualification (v3 or above)
- Excellent stakeholder management, communication and interpersonal skills
Benefits
- Hybrid role with travel to Kings Hill, London and European sites required
Requirements Summary
5 years of experience leading problem management, ITIL foundational qualification, experience with ServiceNow, and strong analytical skills
