Group IT Problem Manager

An excellent opportunity has arisen for a Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required. The IT Problem Manager will work closely with the various technical owners, analysts and major incident managers to ensure that problems are identified and managed efficiently throughout the problem lifecycle.

Requirements

• 5 years of demonstrable experience leading problem management in a complex organisation, following ITIL best practice guidelines.
• Extensive experience working with ServiceNow, specifically for IT Problem Management.
• Knowledge of core ITSM practices, including incident, change, service request.
• Excellent understanding of different Root Cause Analysis techniques, and how/when to apply.
• Strong analytical skills with excellent attention to detail and ability to think critically and make informed decisions.
• Excellent stakeholder management, communication and interpersonal skills.
• Self-motivated and able to work off your own initiative.
• ITIL foundational qualification (v3 or above).

Benefits

• Hybrid work arrangement with travel to Kings Hill, London and European sites required
• Excellent stakeholder management, communication and interpersonal skills
• Strong analytical skills with excellent attention to detail and ability to think critically and make informed decisions