ServiceNow Business Analyst

We are looking for a ServiceNow Business Analyst to join our team at Aviva. As a ServiceNow expert, you will work with the Demand Manager to break down requirements into user stories, create roadmaps, and provide key communications. You will also work with various boards to ensure designs meet necessary platform and Aviva governance.

Requirements

• ServiceNow expert with an understanding of the Now Platform capabilities
• Good experience with IT modules, Sourcing & Procurement Ops modules, Accounts Payable modules, HRSD module, Financial Service Operations (FSO) modules
• Familiarity with Agile, SAFe, or DevOps methodologies and awareness of ITILv3 Framework
• Experience working with third-party software partners
• Strong engagement, communication, and facilitation skills

Benefits

• Starting salary between £45,000 and £55,000
• Bonus opportunity - 10% of annual salary
• Generous pension scheme - Aviva will contribute up to 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools