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Apside
ServiceNow Business Analyst
Join Apside as a ServiceNow Business Analyst to enhance CSM and IRM processes. Requires 5+ years experience, strong analytical skills, and Azure DevOps knowledge.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
Customer Service Management
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
The ServiceNow Business Analyst will elicit and validate requirements from business processes, define and document business and technical requirements, and collaborate with stakeholders to analyze and implement solutions.
Requirements
- Bachelor’s degree in business administration, Information Technology, or a related field
- 5 years of experience as a Business Analyst in CSM and/or IRM
- Excellent analytical and problem-solving skills
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with Azure DevOps and requirement management
Benefits
- Primary Responsibilities : Collaborate with stakeholders to gather and analyze business requirements for the Customer Care and Onboarding teams about service desk and ticket management systems and business processes.
- Collaborate with stakeholders to gather and analyze business requirements for the Integrated Risk Management modules and activities
- Collaborate with Change Management to understand current processes and adapt requirements to ServiceNow.
- Design and document functional specifications, catalog items, approvals, permissions, and workflows.
- Identify data sources and draft high level data model
Requirements Summary
5+ years experience as Business Analyst in CSM and/or IRM, excellent analytical and problem-solving skills, effective communication and interpersonal skills
