ServiceNow Business Analyst

Spry Methods is seeking a detail-oriented ServiceNow Business Analyst to serve as a critical liaison between business stakeholders and technical teams. The ideal candidate will combine strong analytical skills with ServiceNow platform knowledge and excellent communication abilities to deliver solutions that improve efficiency and user satisfaction.

Requirements

• Elicit, analyze, and document business requirements from stakeholders across various departments
• Translate business needs into detailed functional specifications and user stories for ServiceNow solutions
• Facilitate requirements gathering workshops, interviews, and focus groups with business stakeholders
• Create process flow diagrams, use cases, and workflow documentation
• Collaborate with ServiceNow developers and administrators to ensure accurate implementation of requirements
• Define acceptance criteria and develop test plans for ServiceNow solutions
• Conduct gap analysis between current state and desired future state
• Design and document ServiceNow configuration requirements including forms, workflows, catalog items, and reports
• Support user acceptance testing (UAT) coordination and defect resolution
• Create training materials and conduct end-user training sessions
• Develop and maintain requirements traceability matrices
• Participate in backlog grooming and sprint planning sessions in Agile development
• Gather and work w/ Product Owner to prioritize enhancement requests and feature requirements
• Create and maintain business process documentation and standard operating procedures
• Analyze system usage data and metrics to identify improvement opportunities
• Support ServiceNow platform upgrades by assessing business impact and requirements
• Support change management activities related to ServiceNow implementation & user adoption

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance