ServiceNow Business Analyst

Sentinel is looking for an experienced ServiceNow Business Analyst to be a part of our growing team! In this role, you’ll be the go-to internal expert—diving deep into business needs, gathering and translating requirements into clear, actionable development tasks, thoroughly testing deliverables, and supporting communication across the user community during rollout.

Requirements

• 4+ years of Business Analyst experience preferred
• Experience with ITSM and ITBM/SPM
• ServiceNow ITOM, CMDB, SecOps nice to have
• Excellent written and verbal communication skills
• Great analytical, critical thinking and problem-solving abilities
• Superior presentation and negotiation skills
• Proven management and organizational skills
• Strong adaptability and capacity to work in fast-paced environments
• In-depth understanding of organizational data flow and its use in management decision-making
• A strong knowledge of Agile development process

Benefits

• Medical
• Dental
• Vision
• 401K
• 529
• Life Insurance
• Income Protection Short and Long-Term Disability
• Medical and Child/Elder Care
• Flexible Spending Account Plans
• Family Planning Benefits
• Financial Education
• Identity Theft Protection and Assistance
• Legal Services
• Employee Assistance Program
• Two weeks’ vacation
• additional paid time-off for Personal and Sick
• certification and hands-on training
• employee discount for product services and entertainment