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Edgewater Federal Solutions
ServiceNow Business Analyst
ServiceNow Business Analyst at Edgewater Federal Solutions, Livermore, CA. Lead IT requirements analysis, design workflows, create prototypes, and manage ServiceNow configurations. BS/BA, 2+ ServiceNow experience, DOE Q clearance required.
Consulting
Entry Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
December 8, 2023
Edgewater Federal Solutions is seeking a ServiceNow Business Analyst to support the IT program at a major national laboratory.
Requirements
- Lead communication efforts to explore, identify, and represent IT business requirements for ServiceNow solutions.
- Review current enterprise configurations of ServiceNow and be able to showcase existing features to end users.
- Analyze, document and design team reporting and performance tracking requirements
- Design business process flows, procedures and work plans.
- Create basic prototypes of service management configurations in development environments to showcase to key stakeholders
- Assist or facilitate the testing of solutions with key stakeholders
- Collaborate with existing system administrators and developers and provide representation for the change and release management processes.
- Collaborate with existing development teams to provide requirements specs in the form of stories, requirements documentations, etc.
Requirements Summary
BS/BA in relevant discipline, 2+ years of experience in ServiceNow, and ability to obtain and maintain a DOE Q clearance
