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Intact Technology
ServiceNow Business Solution Lead (TS/SCI)
ServiceNow Business Solution Lead at Intact Technology, Virginia. Lead business analysis & process optimization using ServiceNow platform. Requires 5-7 yrs experience, CSA certification. Remote, flexible PTO, healthcare, 401(k).
Consulting
Mid-Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
November 13, 2025
At Intact, we are committed to customer success, employee satisfaction, and making a positive impact. We recognize that our people are our most valuable resource. Our dedication to employee well-being is reflected in our remote work policies, generous time-off practices, and investment in professional growth and development.
Requirements
- Lead business analysis and process consulting activities within assigned projects
- Serve as the primary representative of the Business Solutions function on assigned projects
- Collaborate effectively with cross-functional customer and project delivery teams
- Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes
Benefits
- Ongoing personal and professional development opportunities
- Flexible paid time off, plus 12 paid holidays
- Company holiday closure from December 25th – January 1st
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options
- Qualified 401(k) program
- Virtual happy hours and team-building events
Requirements Summary
5–7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment. ServiceNow Certified System Administrator (CSA)
