ServiceNow Business Solutions Analyst

We are looking for analytical, agile, and influential Analyst who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities. Ability to identify issues, propose solutions, plan and execute with little supervision. In-depth understanding of ITSM processes, technology and methods applicable to platform management.

Requirements

• Bachelor's degree or equivalent
• Minimum of 8 years of experience in IT Operations, with a focus on ServiceNow ITOM solutions
• 5+ years of IT Asset Management experience
• Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM
• Excellent understanding of IT operations and governance, including ITSM processes
• Experience with ITOM, ITAM and ITSM processes and frameworks
• Previous experience implementing and running SAM & HAM
• Strong communication skills to liaise between business and technical teams
• Ability to gather and transform business needs into actionable requirements
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• Mental and financial health resources
• Personalized learning opportunities