ServiceNow CMDB Analyst

The CMDB Analyst is responsible for managing the accuracy, completeness, and integrity of the Configuration Management Database (CMDB) within ServiceNow. This role involves hands-on work with Discovery and Service Mapping, CI modeling, and supporting CMDB integration with broader ITSM and ITOM functions.

Requirements

• Bachelor's degree in technology, Computer Science or related field, OR equivalent work experience.
• ServiceNow Certified System Administrator (CSA) - required
• Five (5) or more years of experience supporting enterprise IT operations, systems, or platforms
• Three (3) or more years of hands-on experience with ServiceNow CMDB, Discovery, and related modules
• Certified Implementation Specialist – Service Mapping
• Certified Implementation Specialist – Discovery (CIS-Discovery)
• Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• ServiceNow Certified Application Developer (CAD)

Benefits

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities