The Hartford

ServiceNow CMDB ITOM Engineer – Data Manager - Hybrid

Join The Hartford as a ServiceNow CMDB ITOM Engineer in Hartford, CT. Enhance CMDB data quality, collaborate with stakeholders, and implement new features. Requires 3+ years in ServiceNow. Benefits include bonuses and incentives.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Configuration Management Database
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Governance, Risk, and Compliance
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IT Operations Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
June 18, 2025

We're looking for a ServiceNow CMDB ITOM Engineer to enhance the health and data quality of the Configuration Management Database (CMDB). The role involves collaborating with stakeholders to drive governance and ensure the accuracy and completeness of CMDB data.

Requirements

  • Improving CMDB Health
  • Data Quality Management
  • Stakeholder Collaboration
  • Governance
  • Implementing new ServiceNow features and modules
  • Administers operational support of ServiceNow
  • Forges strong, collaborative relationships
  • Supports ServiceNow mid server environments
  • Develops code and configuration updates
  • Creates technical requirements and documentation
  • Advising and researching on new ITOM tools and features
  • Resolution of incidents and implementation of requests

Benefits

  • Annual bonuses
  • Long-term incentives
  • On-the-spot recognition
  • Short-term incentives

Requirements Summary

Minimum 3 years of hands-on experience in ServiceNow, BS in Computer Science or equivalent experience, and experience with relational database data modeling