ServiceNow CMDB SME

At Kyndryl, we are seeking a ServiceNow CMDB SME to join our Asset Management practice area as a CMDB Import & Configuration Specialist. The ideal candidate will have hands-on experience with CI data imports, integrations, and governance practices, supporting ITSM and ITOM processes across the enterprise.

Requirements

• 8+ years of experience with ServiceNow CMDB configuration and data management.
• Deep understanding of CI classes (e.g. Server, Application, Database) and their relationships.
• Good understanding of the Common Service Data Model and how it aligns CMDB data with ServiceNow applications.
• Use CMDB data certification modules to maintain data accuracy.
• How IRE works with identification rules, reconciliation rules, and data sources.
• Proven expertise in CI imports using ServiceNow Discovery, Import Sets, and integrations.
• Strong scripting ability in JavaScript, Glide API, and familiarity with Flow Designer.
• Experience with CMDB Health Dashboards, normalization rules, and reconciliation processes.
• Solid understanding of ITIL v4, especially Configuration Management and Asset Lifecycle from discovery to decommission.
• Ability to interpret and implement complex data models and CI relationship mappings.
• Strong communication and stakeholder engagement skills.

Benefits

• State-of-the-art resources and Fortune 100 clients
• Employee learning programs
• Company-wide volunteering and giving platform
• Investment in personal and professional development
• Well-being benefits
• Choice and diversity in benefits
• Access to top certifications (Microsoft, Google, Amazon, Skillsoft, etc.)