ServiceNow Consultant

The ServiceNow Consultant will provide trusted ICT services and digital business solutions to Clients and Partner Organizations. The incumbent will undertake duties and deliverables, including assessing customer requirements, planning, designing, and upgrading ITSM/HRSD/CSM deployment projects, and making recommendations for integrations, developments, and enhancements.

Requirements

• At least seven (7) years of experience in the implementation of several ServiceNow products (ITSM, HRSD, CSM, etc.)
• Deep critical thinking skills demonstrating analytical and systematic approach to problem solving
• Ability to be objective in evaluating solutions and making recommendations
• Proven experience in ServiceNow ecosystem and its integrations
• Familiarity with other ITSM systems (e.g. BMC Remedy, Landesk, Zendesk, Easyvista...)
• Excellent knowledge of best practices around SIM Methodology
• Familiarity with ServiceNow partner portal
• Bachelor’s degree in Information Technology or related area
• Certifications in Service Now environment (e.g. ServiceNow CSA, ServiceNow CAD, ServiceNow Micro Certificates)
• Expert knowledge of English
• Knowledge of another UN official language will be an advantage

Benefits

• Competitive salary based on National Officer salary scales or Individual Consultancy band levels
• Opportunity to work with a global organization
• Diverse and inclusive work environment
• Opportunity to contribute to the United Nations' mission and goals