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Expleo
End User Support | PLM | DELMIA mBOM & PPR | 100% Remoto
Join Expleo as an End User Support Specialist in Madrid (100% Remote). Leverage ServiceNow skills to provide Level 2 support for 3DEXPERIENCE DELMIA.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 15, 2025
We are looking for a Specialist in End User Support to join one of our key projects in the automotive sector, providing technical support level 2 to users of the 3DEXPERIENCE DELMIA platform. The role involves diagnosing and resolving incidents, configuring and validating mBOM structures, and training users.
Requirements
- More than 3 years of experience providing technical support to users in 3DEXPERIENCE Dassault Systèmes environments, especially in DELMIA, mBOM, and PPR.
- Familiarity with manufacturing processes in demanding sectors such as automotive, aerospace, or industrial machinery.
- Proficiency in ticketing tools such as ServiceNow or JIRA.
- High level of English that allows working in international environments. French is a plus.
Benefits
- Flexible Scheduling
- 100% Remote Work
- Versatile Growth
- Time for You
- Unbeatable Environment
- Connection and Well-being
- Flexible Benefits
Requirements Summary
More than 3 years of experience in technical support, familiarity with manufacturing processes, and proficiency in ticketing tools
