ServiceNow Customer and Industry Workflows Specialist Solution Consultant (FSI)

Join a High-Performing Team and Make a Lasting Impact as a ServiceNow Customer and Industry Workflows Specialist Solution Consultant. You'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges in the FSI sector.

Requirements

• Deep domain expertise in financial services, including understanding of front, middle, and back-office operations in banking, insurance, or wealth management, and familiarity with the regulatory and operational landscape in ANZ.
• Experience in leveraging or critically thinking about how to integrate AI into workflows and decision-making – for example, through automation of service operations, AI-generated insights for risk or compliance, or virtual agent implementations.
• 7+ years of pre-sales solution consulting experience, ideally with a focus on customer experience, operational transformation, or digital service workflows in the FSI sector.
• Familiarity with the ServiceNow platform (particularly CSM, FSM, and Industry Workflows), or adjacent enterprise platforms used in financial services.
• Ability to articulate how ServiceNow integrates with common FSI platforms (e.g. core banking systems, insurance policy/claims platforms, KYC tools, document management systems).
• A collaborative mindset with experience engaging product management, marketing, partners, and professional services.
• Excellent communication and presentation skills, able to engage both technical and business stakeholders – from contact centre managers to Chief Operating Officers.
• Strong pipeline and territory management skills across ANZ.
• Ability to travel across the region as required.
• ServiceNow certifications or related technology certifications preferred.

Benefits

• Career Growth: We invest in your professional development with opportunities for training, certifications, and career advancement.
• Impactful Work: Your work will directly contribute to our clients' success as they navigate a changing financial services landscape.
• Competitive Compensation: Enjoy a competitive salary, bonus structure, and comprehensive benefits package.
• Collaborative Culture: Work alongside a talented and supportive team that values innovation and collaboration.
• Autonomy and Challenge: You’ll have the opportunity to solve complex problems and influence outcomes at major FSI institutions.