ServiceNow Developer - Trenton, NJ (Local candidates only)

We are seeking an experienced ServiceNow Developer to join our team in Trenton, NJ. This hybrid role is ideal for a local candidate who is passionate about automating IT service management workflows and thrives in a dynamic, collaborative environment.

Requirements

• 7+ years of technical business analyst experience.
• 3+ years of hands-on experience with ServiceNow workflow configuration.
• Proven experience in automating workflows in a service management platform.
• Deep understanding of ServiceNow and its application in workflow automation.
• Experience with IT Service Management tools, preferably ServiceNow.
• Strong technical problem-solving skills.
• Excellent communication skills, with the ability to convey complex concepts clearly.
• Bachelor's Degree in a related field.
• Familiarity with ITIL/Service Management frameworks.
• Experience in process improvement and value stream mapping.
• Ability to identify and eliminate non-value-added steps in workflows.
• Experience in defining KPIs and creating performance reports.