Design, develop, and implement solutions within the ServiceNow ITSM, CMDB, and Service Mapping modules, with a focus on customization, integration, and technical documentation.
Requirements
- Customization of workflows, business rules, UI policies, and client scripts
- Development and maintenance of CMDB integrations
- Configuration and deployment of Service Mapping
- Collaboration with ITSM process owners
- Regular CMDB health checks, audits, and data reconciliation
- Participation in ServiceNow upgrades and patches
- Development and maintenance of technical documentation
- Troubleshooting and resolution of ServiceNow platform issues