ServiceNow DevOps / Release Engineer

We are seeking a skilled ServiceNow DevOps / Release Engineer to streamline and automate our ServiceNow development, deployment, and release management processes. The ideal candidate will have strong technical expertise in ServiceNow, automation tools, and modern DevOps methodologies, with a focus on improving deployment efficiency, quality, and reliability.

Requirements

• Design, implement, and maintain CI/CD pipelines for ServiceNow application development and deployment
• Manage ServiceNow source control using ServiceNow or Git-based repositories and version control best practices
• Coordinate and work with SNOW developers to execute ServiceNow releases, including update sets, scope applications, and platform upgrades
• Implement and manage automated testing frameworks (ATF - Automated Test Framework) for ServiceNow
• Support SNOW instance cloning, refresh strategies, and environment synchronization
• Create and maintain release documentation, runbooks, deployment procedures & coordinate with development teams to ensure code quality and deployment readiness
• Manage rollback procedures and disaster recovery processes for failed deployments
• Work with SNOW Developers to configure and maintain ServiceNow integration with common DevOps tools (Jenkins, GitLab, Azure DevOps, etc.), if required
• Work w/ SNOW team to conduct post-deployment reviews and implement continuous improvement initiatives
• Provide guidance on release management deployment best practices
• Collaborate with stakeholders to plan release schedules and maintenance windows