ServiceNow DevOps / Release Engineer

Spry Methods is seeking a skilled ServiceNow DevOps / Release Engineer to streamline and automate our ServiceNow (SNOW) development, deployment, and release management processes.

Requirements

• Design, implement, and maintain CI/CD pipelines for ServiceNow application development and deployment
• Manage ServiceNow source control using ServiceNow or Git-based repositories and version control best practices
• Coordinate and work with SNOW developers to execute ServiceNow releases, including update sets, scope applications, and platform upgrades
• Implement and manage automated testing frameworks (ATF - Automated Test Framework) for ServiceNow
• Support SNOW instance cloning, refresh strategies, and environment synchronization
• Create and maintain release documentation, runbooks, deployment procedures & coordinate with development teams to ensure code quality and deployment readiness
• Manage rollback procedures and disaster recovery processes for failed deployments
• Work with SNOW Developers to configure and maintain ServiceNow integration with common DevOps tools (Jenkins, GitLab, Azure DevOps, etc.), if required
• Work w/ SNOW team to conduct post-deployment reviews and implement continuous improvement initiatives
• Provide guidance on release management deployment best practices
• Collaborate with stakeholders to plan release schedules and maintenance windows