ServiceNow Experience Designer

As a ServiceNow Experience Designer, you will play a key role in designing intuitive and service-oriented digital experiences within the ServiceNow Customer Service Management (CSM) module. You will lead the design of streamlined service experiences that enhance users' ability to access support, resolve issues, and engage with services in a way that fosters satisfaction and operational effectiveness.

Requirements

• Design and implementation of user-centered experiences within the ServiceNow Customer Service Management (CSM) module
• User research to understand the needs, pain points, and service expectations of internal teams and external customers
• Requirements gathering, prototyping, and testing to validate and refine designs based on user feedback and service performance
• UX writing to create clear, concise, and intuitive UX content using plain language
• Inclusive design to ensure all designs meet accessibility standards (WCAG 2.2) and comply with the Accessible Canada Act
• User flows optimization to improve efficiency, reduce friction, and enhance the overall customer, partner, and employee experience
• Collaboration with cross-functional teams including product owners, developers, business analysts, and service delivery teams

Benefits

• Commuting to a job
• Regular breaks throughout the day
• Opportunity to work with a diverse set of stakeholders
• Opportunity to work with a matrixed organization
• Opportunity to work with agile ways of working
• Professional development opportunities