ServiceNow Functional and Technical Senior Consultant

As a ServiceNow Functional and Technical Senior Consultant, you will be engaged in various activities such as running project kick-off meetings, conducting design workshops, and working in a highly collaborative team environment. You will be responsible for completing and maintaining ServiceNow product accreditations and certifications through our world-class training programs.

Requirements

• Excellent written and verbal communication skills in English and French
• 3-5 years' experience with the design and implementation of ServiceNow
• Organized and analytical with ability to balance multiple priorities in a fast-moving environment
• Experience working in a client-facing role with both technical and functional stakeholders
• Experience in designing, testing, and deployment of ServiceNow solutions
• Ability to facilitate workshops and training sessions to educate clients on ServiceNow capabilities and best practices
• Excellent communication and interpersonal skills
• Prior consulting experience is an asset
• Good to have prior and current technical expertise in web technology and the ability to learn new technology (i.e. Javascript)
• Good written and verbal communication skills
• Ability to understand and implement end-user requirements
• Good to have ServiceNow Certified System Administrator and other ServiceNow CIS certifications
• Good to have ITIL 4 certification
• Good to have PMP certification
• Bilingualism in French and English is required for positions based in Quebec

Benefits

• Competitive base salary and variable pay opportunities
• Mental health support benefits ($4,000 per year)
• Flexible benefit spending account ($1,300 per year)
• Deloitte Days (firm-wide closures)
• Development and Innovation Days (dedicated days for learning)
• Flexible work arrangements
• Hybrid work structure