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Amgen
ServiceNow HR Service Delivery Manager
Join Amgen as a ServiceNow HR Service Delivery Manager in Hyderabad. Lead MyHR portal optimization, leveraging ServiceNow HRSD expertise. 5+ years required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Human Resources Service Delivery
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
July 11, 2025
We are seeking an experienced Portal Performance Manager to lead the performance, optimization, and user experience of our MyHR portal, built on the ServiceNow platform.
Requirements
- Bachelor’s degree in Computer Science, HR Technology, Information Systems, or a related field.
- 5+ years of experience in HR portals, digital platforms, or enterprise self-service tools, with a strong focus on ServiceNow.
- In-depth knowledge of ServiceNow Employee Center / HR Service Delivery (HRSD).
- Proven experience in portal performance analysis and optimization.
- Strong skills in web analytics tools (e.g., Google Analytics, ServiceNow Performance Analytics).
- Understanding of UX principles, accessibility standards, and digital content best practices.
- Excellent collaboration, communication, and stakeholder management skills.
Requirements Summary
Bachelor’s degree in relevant field, 5+ years of experience in HR portals, in-depth knowledge of ServiceNow, and strong collaboration skills
