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Takeda
ServiceNow Improvement Manager
Join Takeda as a ServiceNow Improvement Manager in Estado de México. Lead Continuous Service Improvement, leveraging ITSM skills. 6+ years experience required.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 17, 2025
This role will lead the process ownership of Continuous Service Improvement (CSI) process, implementing and continually improving the process and underlying tools. The ideal candidate will have experience in IT Service Management and Continuous Service Improvement, with strong communication and leadership skills.
Requirements
- Degree in Computer Science/Business Informatics or other relevant graduate degree
- 6+ years of experience in IT Service Management
- 4+ Years of experience in Continuous Service Improvement
- Experience in Agile and SAFE methodologies
- Strong communication skills with ability to articulate and optimize design based on the value to the user and the business
Benefits
- Job opportunity to work in a life sciences environment
- Opportunity to work with global stakeholders
- Chance to make autonomous decisions and influence stakeholders
Requirements Summary
Degree in Computer Science/Business Informatics or other relevant graduate degree, 6+ years of experience in IT Service Management, 4+ Years of experience in Continuous Service Improvement
