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Datacom
ServiceNow ITOM / CMDB Architect - Immediate Start
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Discovery
IT Operations Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
October 23, 2025
Datacom is seeking a ServiceNow ITOM/CMDB Architect to lead ServiceNow ITOM and CMDB implementations for major Australian and New Zealand customers. The role involves technical leadership, solution design, mentorship, and ensuring high-quality handover to operations. The company values people, fosters a collaborative environment, and embraces agile methodologies.
Requirements
- Serve as the primary technical point-of-influence for ServiceNow ITOM/CMDB projects.
- Lead technical workshops and design end-to-end technical solutions.
- Oversee and mentor developers and platform engineers.
- Maintain expert knowledge of ServiceNow and contribute to process improvement.
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses
- Recognition and reward
Requirements Summary
5+ years ServiceNow experience with ITOM/CMDB delivery. Certified ServiceNow CIS for ITOM/Discovery. Solid CSMD & CMDB skills
