ServiceNow ITOM / CMDB Architect - Immediate Start

Datacom is seeking a ServiceNow ITOM / CMDB Architect to lead ServiceNow ITOM and CMDB implementations for major Australian and New Zealand customers. This role focuses on secure and scalable service management for major corporations, working with ITOM and CMDB (Discovery, Service Mapping, Event Management, Orchestration, Cloud Management) and aligning technical solutions with client objectives. The company emphasizes agile work, collaboration, and employee well-being.

Requirements

• 5+ years experience with ServiceNow ITOM/CMDB delivery.
• Proven consulting experience leading ITOM/CMDB implementations.
• ServiceNow CIS certification(s) (ITOM/Discovery/Service Mapping/CMDB).
• Strong hands-on experience with Discovery, Service Mapping, Event Management, Orchestration and Cloud Management.
• Deep familiarity with Common Service Data Model (CSDM) and CMDB reconciliation approaches.
• Experience with MID Server architecture, Discovery Patterns, and tuning.
• Broad integration knowledge: REST, SOAP, SSO/SAML, LDAP, JDBC/ODBC, FTPS.
• Solid scripting skills on the platform (JavaScript, Angular/JS, BI - Business Rules, Client Scripts, UI Actions, UI Pages).
• Strong stakeholder engagement and communication skills.

Benefits

• Social events
• Relaxation spaces
• Remote working
• Flexible hours
• Professional development courses