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Datacom
ServiceNow ITOM / CMDB Architect - Immediate Start
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
IT Operations Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
October 23, 2025
Datacom is seeking an ITOM / CMDB Architect to lead ServiceNow ITOM and CMDB implementations for major Australian and New Zealand customers. This role involves technical leadership, design, development, and ongoing mentoring to ensure secure, scalable service management for clients. The position requires collaboration with functional teams and a proactive approach to keeping abreast of evolving requirements. The role offers a hybrid work environment and opportunities for professional development.
Requirements
- Serve as the primary technical point-of-contact for ITOM/CMDB projects.
- Lead onsite and virtual technical requirements workshops.
- Design end-to-end technical solutions.
- Oversee and mentor developers and platform engineers.
- Perform hands-on development.
- Advise on integration options and vendor/partner tools.
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses
- Recognition and appreciation
Requirements Summary
5+ years ServiceNow platform experience, ITOM/CMDB experience. Knowledge of CSDM, CI6M, REST, and common integration patterns. Strong stakeholder engagement skills
