SpikeIT Global Solutions, Inc.

ServiceNow ITOM (IT Operations Management) Consultant

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Consulting
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Mid-Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Configuration Management Database
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Discovery
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Event Management
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IT Operations Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Event Management
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Certified Implementation Specialist - Service Mapping

Job description

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Posted on:
 
September 3, 2025

This contract position is for a ServiceNow IT Operations Management Consultant to implement ServiceNow ITOM. The role involves configuring modules, automating workflows, and optimizing IT operations. Candidates should have experience with Event Management, Discovery, Service Mapping, Cloud Management, and Operational Intelligence, along with knowledge of CMDB, APIs, and ITIL processes.

Requirements

  • 5+ years in ServiceNow ITOM implementation
  • Hands-on experience with Event Management, Discovery, Service Mapping, Cloud Management, and Operational Intelligence
  • Strong knowledge of CMDB, integrations (APIs, MID Servers), and ITIL processes
  • Ability to configure ITOM modules, automate workflows, and optimize IT operations

Requirements Summary

5+ years ITOM implementation experience. Knowledge of CMDB, APIs, and ITIL. Solid understanding of IT operations optimization