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Global Channel Management
Servicenow ITSM
ServiceNow ITSM lead role at Global Channel Management, Inc in Philadelphia, PA. Oversee incident/problem management, lead engineer team. Requires 5+ yrs, ITSM module expertise, development/integrations skills, ITIL & Agile knowledge.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 12, 2025
Servicenow ITSM needs an experienced professional to oversee incident and problem management processes, lead a team of ServiceNow engineers, and provide technical expertise.
Requirements
- 5+ years of experience
- Prior experience and understanding on ServiceNow development and integrations for ITSM module
- Experience with ServiceNow issues analysis and fixing for ITSM modules
- Solid understanding of Agile project methodologies and ITIL processes
Requirements Summary
5+ years of experience, ServiceNow development and integrations for ITSM module, and Agile project methodologies and ITIL processes
