ServiceNow ITSM Catalog Developer

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As a Software Engineering - Developer, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions.

Requirements

• 6+ years of experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc.
• Experience with software development methodologies such as Agile or Waterfall is desirable.
• Knowledge of Service Catalog design, client-side scripting, server-side scripting, Flow Designer, or legacy workflows.
• Experience with ITSM modules.
• Proficiency in Service Portal customization for Service Catalog.
• Integration with third-party tools or internal systems.
• Understanding of the ServiceNow data model, ACLs, and performance best practices.
• Problem-solving skills.
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
• Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.

Benefits

• State-of-the-art resources and Fortune 100 clients
• Employee learning programs giving access to certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
• Company-wide volunteering and giving platform
• Choice of benefits that reflect the diversity of employees and support them and their families through various life events
• Opportunities to innovate, build new capabilities, new relationships, new processes, and new value