Capita

ServiceNow Lead Solution Architect

Join Capita as a ServiceNow Lead Solution Architect in Greater London. Leverage your ServiceNow expertise to design solutions, improve service management, and enjoy great benefits.

ServiceNow Role Type:
ServiceNow Modules:
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
July 8, 2025

Join us as our ServiceNow Lead Solution Architect to lead the design and development of innovative solutions to meet the needs of the business. As a ServiceNow Lead Solution Architect, you will be responsible for deploying, maintaining and improving the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.

Requirements

  • Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities
  • ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices
  • Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points

Benefits

  • Opportunity to learn new skills and develop further
  • 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

Requirements Summary

Deep knowledge of ServiceNow solutions, ITIL processes, and experience working in large-scale enterprise environments