ServiceNow Platform Manager

Sword is seeking a strategic ServiceNow Platform Owner / Manager to lead the governance, development, and optimisation of the ServiceNow environment. This pivotal role will drive the delivery of a best-in-class enterprise platform, enabling IT transformation, operational excellence, and innovation. The ideal candidate will embody deep ServiceNow expertise, demonstrable delivery experience, and strong stakeholder engagement skills.

Requirements

• Proven experience as a ServiceNow Platform Owner, Product Owner, or Manager in a large-scale enterprise environment.
• Deep understanding of ServiceNow architecture, modules, and integration capabilities (ITSM, CSM, ITOM, HAM, etc.).
• Experience with Agile delivery methodologies, DevOps practices, and CI/CD pipelines.
• Expertise in managing platform upgrades, release cycles, and operational governance.
• Strong leadership, stakeholder management, and communication skills.
• Relevant ServiceNow certifications (CSA, CIS ITSM, CTA) highly desirable.
• Familiarity with ITIL framework and enterprise service management principles (ITIL Foundation, MSP experience desirable).

Benefits

• Personalised Career Development
• Flexible working
• A Fantastic Benefits Package
• Generous annual leave allowance
• Pension scheme
• Access to private health, well-being, and insurance schemes
• Employee assistance programme
• Discounted cash plan