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Bank of America
ServiceNow Platform Operations Specialist
ServiceNow Platform Operations Specialist at Bank of America, Plano, TX. Maintain ServiceNow platform, manage incidents, lead teams. Requires CSA certification, 5+ years experience, regulated environment expertise, MID server management.
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
December 1, 2025
The ServiceNow Platform Operations Specialist will maintain the ServiceNow platform, respond to incidents, and support ServiceNow code quality control processes. Key responsibilities include leading a team, documenting knowledge, and working with technology teams to identify and resolve issues.
Requirements
- ServiceNow Certified System Administrator (CSA) certification
- Proven experience as a administrator in highly regulated environments
- Experience in maintaining multiple ServiceNow environments
- Minimum of 5+ years of experience a ServiceNow development and engineering with emphasis on platform management
- Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
- Experience supporting ServiceNow integrations for security, risk, and compliance
- Experience with ServiceNow instance cloning and management
- Experience maintaining both Windows and Linux MID servers
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Life insurance
Requirements Summary
5+ years of ServiceNow development and engineering experience, ServiceNow certification, and experience in highly regulated environments
