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Information Services Group Careers
ServiceNow Platform Support (Custom Applications)
Join Information Services Group in Bangalore as a ServiceNow Platform Support Lead. Oversee custom app support, manage L1 teams, and enhance service quality. 6-8 years IT experience required, with strong ServiceNow skills and ITIL certification. Competitive salary and growth opportunities await!
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Now Platform App Engine
Service Portal
ServiceNow Certifications (nice to have):
Certified Application Developer
Job description
Posted on:
September 28, 2025
We are seeking a proactive Helpdesk Team Lead to manage frontline support for custom ServiceNow applications. This role focuses on ensuring timely issue resolution, effective queue management, and high customer satisfaction. The team leader will oversee L1 support analysts and collaborate with cross-functional teams to maintain stability and improve service.
Requirements
- 6–8 years overall experience, with 3+ years in a leadership/supervisory role and 2–4 years in ServiceNow platform support
- Strong ServiceNow platform support expertise, particularly with custom applications and the Service Portal
- Proficiency in JavaScript, REST/SOAP APIs, and UI technologies
- Familiarity with ServiceNow components like Business Rules, Script Includes, UI Policies, and Data Policies
- ITIL v3/v4 Foundation Certification and related service management principles
- Excellent troubleshooting, communication, and customer service skills
- Demonstrated ability to lead under pressure, prioritize effectively and make sound decisions
Benefits
- Competitive salary
- Opportunity for professional development
- Dynamic and evolving environment
Requirements Summary
6-8 years experience in IT support with 3+ in ServiceNow & L1 support. Proficiency in JavaScript & REST APIs, UI technologies. ITIL foundation certification and experience with Agile/DevOps are also desired
