ServiceNow Process Engineering Specialist

We are seeking a dedicated and skilled ServiceNow Process Engineering Specialist to join our dynamic IT team. The ideal candidate will play a crucial role in bridging the gap between technical teams and business stakeholders, ensuring the successful implementation and optimization of ServiceNow solutions.

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
• Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow.
• Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management.
• Strong knowledge of ITIL processes and ServiceNow best practices.
• Excellent communication, analytical, and problem-solving skills.
• Experience with ServiceNow reporting and dashboard creation.
• Ability to work effectively in both independent and team environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with excellent interpersonal skills.
• Strong customer service orientation with a focus on improving user experience.
• Certifications (Preferred but not required): ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer or Implementation Specialist.
• Hands on experience with Service Now platform administration, configuration, and monitoring.
• 6+ years of experience as a hands-on engineer and developer
• 4+ years managing ServiceNow or similar Service Management products
• Good understanding of the core platform components like business rules, client scripts, UI scripts, forms, and glide scripting.
• Knowledge of Java script, XML, HTML, CSS, bootstrap and web service Integrations using REST or SOAP.
• Experience with upgrades and clones.
• Experience in ATF is a plus.
• Experience in Reporting and Performance Analytics

Benefits

• Competitive base salary (which is annually reviewed)
• Whole host of additional benefits that support you (and your family) to be well, live well and save well