ServiceNow

Head of Executive Experience(Sr Manager), India

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Consulting
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Mid-Level
ServiceNow Role Type:
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Technical Project Manager
ServiceNow Modules:
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
September 12, 2025

ServiceNow is seeking a Head of Executive Experience for its Innovation Centers. This role will focus on creating immersive, high-impact customer experiences through strategic leadership, operational excellence, and customer-centricity. The ideal candidate will drive sales pipeline, ensure global consistency, and lead a high-performing team to deliver outstanding experiences and establish a strong ServiceNow culture.

Requirements

  • 10+ years of experience in strategic customer-facing roles, with 5+ years in leadership positions
  • Proven track record of leading people in a dynamic, technology-driven environment
  • Strong executive presence and ability to influence senior stakeholders
  • Deep understanding of enterprise technology landscape
  • Bachelor's degree in Business, Marketing, Technology, or related field; MBA preferred

Benefits

  • Competitive salary
  • Opportunities for professional development
  • Inclusive workplace

Requirements Summary

10+ years of strategic customer experience, 5+ years as a leader. Bachelor's degree in business or related field preferred. Strong executive presence and understanding of enterprise tech