ServiceNow QA/Tester Lead

As a ServiceNow QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for ServiceNow implementations and custom applications. This role involves overseeing functional, non-functional, and integration testing, collaboration with developers and clients, and ensuring platform meets business requirements and quality standards. The role will also focus on automation and governance.

Requirements

• 5+ years of experience in software testing
• 2+ years of ServiceNow testing experience
• Strong understanding of ServiceNow platform modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.)
• Experience with ServiceNow Automated Test Framework (ATF)
• Experience with test management tools (JIRA, ServiceNow Test Management)
• Strong knowledge of Agile/Scrum methodologies
• Familiarity with APIs, integrations, and data validation techniques
• Experience in performance, security, and compliance testing (plus) is a plus