ServiceNow Reporting Technical Lead

We are looking for a ServiceNow Reporting Technical Lead to provide technical leadership and hands-on development in the design and delivery of ServiceNow Reporting and Dashboards. The ideal candidate will have strong analytical qualities, sound technology experience, and excellent communication skills.

Requirements

• Bachelor's degree or equivalent work experience
• Minimum of 8-10 years of industry experience
• 5 + years experience working with IT data and analytics in prior roles in support of IT reporting functions
• An advanced level understanding of service management frameworks (ITIL v3 or v4) and supporting data
• An expert level understanding of ServiceNow Reporting, Performance Analytics, Query Builder and CMDB Query Builder
• Knowledge of Tableau and Dremio is a plus
• Experience with Application Support and/or Infrastructure Support
• Experience with Change Management, Release Management, Event Management, and Incident Management in a large Enterprise production environment
• Experience with supporting IT projects
• Experience with Operations involving production application support and production infrastructure support
• Strong analytical skills
• Experience with troubleshooting system or product issues

Benefits

• Comprehensive total rewards package including competitive compensation and market-leading benefit programs
• Annual incentive program
• Annualized market-based salary range of $132,000 - $198,000