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NewRocket
ServiceNow Senior Business Analyst - HRSD/CSM
Join NewRocket as a ServiceNow Senior Business Analyst (HRSD/CSM) to lead teams, enhance business processes, and drive customer success. 5-10 years experience required.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
Human Resources Service Delivery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
July 29, 2025
The Senior Business Analyst is responsible for leading a team of Business Analysts to capture customers' business processes and desired outcomes, managing customer outcomes on complex level projects.
Requirements
- 5-10 years of strong knowledge of business process architecture principles for cloud-based platforms
- Strong written and verbal communication skills
- Ability to assess and mitigate risk
Benefits
- Opportunity to work with a global, full-service Elite ServiceNow partner
- Chance to contribute to complex level projects and drive customer satisfaction
- Mentorship and growth opportunities in a matrixed organization
Requirements Summary
Strong knowledge of business process architecture principles, leadership, and communication skills
