NewRocket

ServiceNow Senior Solution Architect - CSM/HRSD/ITAM

Senior Solution Architect at NewRocket leading CSM/HRSD/ITAM implementations. 8+ years ServiceNow platform expertise, architect role, ITSM/CSM/HRSD/ITAM modules, scripting, integrations. PTO, 401k, retirement.

ServiceNow Role Type:
ServiceNow Modules:
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Customer Service Management
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Human Resources Service Delivery
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IT Asset Management
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IT Service Management
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Incident Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
December 4, 2025

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a Senior Solution Architect with CSM/HRSD/ITAM experience. The Senior Solution Architect is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers.

Requirements

  • 8+ years of experience in developing/implementing on the ServiceNow platform
  • At least 5+ years’ experience working in software development involving ServiceNow CSM/HRSD/ITAM products
  • Minimum of 3 years of experience in an architect role
  • Strong experience with ServiceNow modules, including ITSM, CSM, HRSD, ITAM
  • Solid understanding of security frameworks and compliance standards
  • Coding and configuring integrations between ServiceNow and data source systems
  • Experience working with risk or compliance teams, tools, practices
  • Experience with working with customers to understand business problems and translate to technical requirements, design, and build solutions
  • Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan

Requirements Summary

8+ years of ServiceNow experience, strong ServiceNow modules experience, solid understanding of security frameworks and compliance standards