ServiceNow Senior Technical Consultant - ITSM Pro

We are seeking an experienced ServiceNow Senior Technical Consultant with in-depth expertise in ITSM Pro and its advanced capabilities.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• 5+ years of experience implementing and supporting ServiceNow solutions.
• 2+ years of hands-on experience specifically with ServiceNow ITSM Pro modules.
• Strong knowledge of core ITSM processes: Incident, Problem, Change, Request, Knowledge, Service Catalog.
• Proven experience with designing Virtual Agent conversations and integrations with knowledge base/service catalog, setting up and tuning Predictive Intelligence models, building Performance Analytics indicators, scorecards, and dashboards, configuring Continual Improvement Management and Agent Workspace.
• Proficiency in JavaScript, Glide scripting, Flow Designer, and MID Server integrations.
• Strong understanding of ITIL v3/v4 and ability to map business requirements to ITSM solutions.
• Experience working in Agile/Scrum delivery environments.
• Certifications (Required or Preferred): ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – ITSM, ServiceNow ITSM Pro-related micro-certifications, ServiceNow Certified Application Developer (CAD), ITIL v4 Foundation or higher.

Benefits

• health insurance
• 401k Matching
• Generous Paid Time Off