ServiceNow Senior Technical Consultant

The Senior Technical Consultant provides guidance to customers on ServiceNow processes and solutions, automating them within the ServiceNow platform. This is a fully remote position based in the United States, offering hands-on development assistance, and requires strong understanding of ITIL methodologies and ServiceNow best practices. The role involves troubleshooting, training, and documentation.

Requirements

• 4+ years of experience implementing, configuring, and customizing ServiceNow
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)
• Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0
• Familiarity with integrations using REST/SOAP web services
• Ability to work remotely and collaborate with distributed teams
• Ability to understand and implement complex end-user requirements
• Strong organizational skills and ability to manage multiple projects
• Certifications: ServiceNow System Administrator Certification required
• ServiceNow Implementation Specialist certification in two or more application areas

Benefits

• Competitive paid time off
• Healthcare Plan
• Paid maternity and paternity leave
• 401(k) with employer match
• Paid time off
• Training & development programs