ServiceNow-ServiceNow Senior Business Analyst- Integrations-IRM-HRSD-Manager

The Business Analyst will focus on analyzing, documenting, and enhancing ServiceNow solutions related to HRSD, IRM, ITOM, CMDB, Discovery, SPM, and integrations. This role involves gathering requirements, stakeholders & client management, defining business processes, and working closely with technical teams to ensure effective implementation and integration.

Requirements

• Collaborate with stakeholders to gather and document business requirements related to HRSD, IRM, ITOM, CMDB, Discovery, SPM and integrations.
• Work with technical teams to design and document solutions that address business need.
• Facilitate communication between business units and technical teams, providing clear and concise documentation, reports, and updates.
• Ability to translate business and functional requirements into technical requirements to aid development team
• Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes
• Coordinate with both client & development team to make sure requirements are clarified and signed off.
• Coordinate and support UAT
• Develop or contribute to development of job aids and training courses

Benefits

• Competitive salary