NewRocket

ServiceNow Solution Architect - ITOM

ServiceNow Solution Architect - ITOM at NewRocket. Lead engineering teams in ITOM implementations. Requires 8+ yrs ServiceNow experience, 3+ architect role, SOAP/REST integration expertise, scripting proficiency & compliance knowledge.

ServiceNow Role Type:
ServiceNow Modules:
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Discovery
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IT Operations Management
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Incident Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
November 26, 2025

NewRocket is hiring a Senior Solution Architect with ITOM experience to lead, coach, and mentor a team of Software Engineers who provide project professional services for customers.

Requirements

  • 8+ years of experience in developing/implementing on the ServiceNow platform, including ITOM.
  • At least 5+ years’ experience working in software development involving ServiceNow ITOM products
  • Should have a minimum of 3 years of experience in an architect role
  • Strong experience with ServiceNow modules, including ITOM.
  • Solid understanding of security frameworks and compliance standards
  • Coding and configuring integrations between ServiceNow and data source systems
  • Experience working with risk or compliance teams, tools, practices
  • Experience with working with customers to understand business problems and translate to technical requirements, design, and build solutions, perform testing, conduct demos, and train end users on how to use solutions.
  • Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
  • Experience with discovery, requirements gathering, and the build out of core ServiceNow functionality
  • Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
  • Ability to create technical design documents and user documentation

Requirements Summary

8+ years of experience in ServiceNow, 3+ years in architect role, and strong experience with ServiceNow modules