ServiceNow Solution Architect (Remote)

We are seeking a ServiceNow Solution Architect to take full ownership of our ServiceNow platform and lead its evolution. This role combines strategic platform leadership with hands-on development expertise, ensuring the delivery of scalable, innovative solutions across ITSM, CSM, HAM, and SAM.

Requirements

• Oversee design, development, testing, deployment, and release management of new capabilities and enhancements.
• Architect and implement scalable ServiceNow solutions aligned with business needs.
• Develop and maintain custom applications, modules, and Service Portal components.
• Build and optimize server-side scripts, client scripts, UI policies, and UI actions.
• Create Flow Designer flows, IntegrationHub spokes, and orchestration workflows.
• Integrate ServiceNow with external systems using REST/SOAP APIs.
• Drive automation, workflows, and self-service improvements to optimize operational efficiency and reduce costs.
• Champion continuous improvement and operational excellence within ServiceNow.
• Ensure platform stability, performance, and availability.
• Manage upgrades, patching, releases, and platform maintenance.
• Maintain compliance with security, data privacy, and regulatory requirements.
• Oversee the quality and governance of the ServiceNow CMDB, Knowledge Base, and configuration data.

Benefits

• Opportunity to grow within a supportive and collaborative team environment
• Access to training and development programs to enhance your payroll expertise
• Career advancement with an established framework is in place – clearly defining expectations and outlining opportunities for advancement