ServiceNow Support Consultant with German, Bratislava

Devoteam is an AI-driven tech consulting firm seeking a proactive and skilled ServiceNow Support Consultant to join its growing team. The ideal candidate possesses a strong technical background in ServiceNow, excellent problem-solving abilities, and a commitment to delivering outstanding customer service.

Requirements

• Minimum 1 year of professional experience in an IT Support, Technical Support, or Application Support role, with a strong focus on ServiceNow or similar tools.
• Proven experience in troubleshooting and resolving issues within the ServiceNow platform.
• Solid understanding of the ServiceNow platform and its core functionalities.
• Basic knowledge of JavaScript, HTML, CSS, and GlideScript.
• Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
• Strong communication skills (written and verbal) in English and German, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and a commitment to user satisfaction.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A proactive attitude and a willingness to continuously learn and adapt to new technologies.
• Team player with strong interpersonal skills.

Benefits

• Salary up to 2800€ (based on candidate's seniority and experience)
• 5 weeks of vacation per year
• 4 “My Days” per year
• Flexible working hours (hybrid model)
• Career Management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 1023€ / year (4,57€ / per day)
• Cafeteria 40€ / month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Foreign business trips
• Company mobile phone (selection from Android / iPhone)
• Company laptop (Windows / macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture
• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate, tailored AI training