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SSC HR Solutions
ServiceNow Technical Architect ITSM ITOM ITAM
Join SSC HR Solutions in Cairo as a ServiceNow Technical Architect. Lead ITSM, ITOM, ITAM implementations. Requires 8+ years IT experience, ServiceNow expertise.
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
DevOps
Discovery
Event Management
IT Asset Management
IT Operations Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
June 18, 2025
We are seeking a highly experienced ServiceNow Technical Architect with deep expertise across IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). This strategic role is responsible for leading the technical architecture, solution design, and end-to-end delivery of complex ServiceNow implementations and integrations.
Requirements
- Bachelor's degree in computer science, Information Systems, Engineering, or a related field (master’s degree preferred)
- 8+ years of overall IT experience, including at least 5 years of hands-on ServiceNow architecture/design experience
- Proven expertise in ServiceNow ITSM, ITOM (Discovery, Service Mapping, Event Management), and ITAM (HAM, SAM)
Benefits
- Experience designing and implementing solutions involving CMDB, Discovery, Workflow, Orchestration, Integration Hub, and Scoped Applications
- Familiarity with CI/CD, DevOps pipelines, and version control (e.g., Git)
- Experience with Agile methodologies and managing work via Jira or similar tools
Requirements Summary
Bachelor's degree, 8+ years of IT experience, ServiceNow architecture/design experience, expertise in ITSM, ITOM, and ITAM
