ServiceNow Technical Architect ITSM ITOM ITAM

We are seeking a highly experienced ServiceNow Technical Architect with deep expertise across IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).

Requirements

• Define and design ServiceNow architecture across ITSM, ITOM, and ITAM modules to meet enterprise requirements.
• Lead technical strategy, roadmap planning, and architectural decisions for ServiceNow platform deployments.
• Oversee solution design, configuration, customization, and integration activities.
• Provide technical governance and ensure adherence to ServiceNow development best practices, coding standards, and platform capabilities.
• Collaborate with business analysts, process consultants, and developers to translate functional requirements into robust technical solutions.
• Guide implementation teams through complex delivery scenarios including CMDB, Discovery, Event Management, Service Mapping, HAM/SAM, and more.
• Identify and mitigate technical risks and provide guidance on platform scalability, performance, and security.
• Design and manage integrations between ServiceNow and external systems (CMDB, monitoring tools, ERP, etc.) using APIs (REST/SOAP), MID servers, and data sources.
• Review and approve technical documentation, architecture diagrams, and deployment plans.
• Lead troubleshooting and root cause analysis for performance and platform issues.
• Stay abreast of ServiceNow product updates, releases, and industry trends, and proactively recommend improvements.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance